What are your engraving charges?

• Standard Engraving Charges: $.20 per character
• Logo Charge: $6.00 per logo, per plaque/award
• Signature: $4.00 per signature, per plaque/award
• Laser Setup Charge: $82.50
• Laser Less Than Minimum Charge: $85.00 (10 piece minimum)
• Color Overlay Charge: $2.50 per piece
• Color Overlay Setup Charge: $50.00 per color
• Sandetch Setup Charge: $65.00
• Sandetch Line Change (personalization) Charge: $4.00 per line
• Colorfill Charge: $7.50 per piece

Please see Additional Pricing Information for more engraving and set-up charges.

What are your art/graphic charges?

• There is a one-time art charge to input any new logo into our system.
• Art charges run $60/hour, with a $15.00 minimum charge.

How should I send you my logo or special artwork?

• Electronic artwork in EPS (illustrator) format is preferred. We can also work with a variety of different file types. Please contact us at 800-843-2581.

May I approve the design layout?

• Yes, you may approve your layout. We will design your engraving as you indicate or you may supply us with an approximate layout that we will use as a guideline.

How long will it take to get my order?

• Standard Wooden Plaques & Awards: 5-7 Working Days
• Standard Glass & Marble Items: 7-10 Working Days (if in stock), 10-15 Working Days (if not in stock)
• Acrylic Awards: 15 Working Days
• Avonite Awards: 10-15 Working Days
• Custom Orders: Please inquire w/ sales representative.

Remember, these are production guidelines. If you would like it sooner, please contact us at 800-843-2581.

What are your shipping terms?

• We use all types of carriers, including but not limited to: UPS, Federal Express and Airborne Express.
• Customer will be billed for shipping charges.

What is your cancellation policy?

• Canceled orders will be billed for expenses incurred. This may include the entire cost of the order depending on the status of the order in the manufacturing process.

What do I do if my order is damaged or incorrect?

• Items should be checked immediately upon receipt. If damage occurs during shipping, keep the item and ALL of the original packaging and report it to us immediately at 800-843-2581. We will replace damaged items promptly. If we have made an error, it will be re-shipped at our expense. Customer errors will be redone at the customer's expense.

Will I receive a discount on large quantity orders?

• Yes, please contact us at 800-843-2581 to speak with a sales representative.

How do I track my order?

• Please contact us at 800-843-2581 for status.

Do you have a showroom I may visit?

• We have the largest showroom in Arizona. Our facility encompasses 30,000 square feet of retail showroom and exciting manufacturing processes.
• Please contact us at 800-843-2581 to set-up a tour of our facility and let us show you why we are the authority in recognition and achievement.
• We are located at 1118 S. Central Avenue, Phoenix, AZ 85004 - Southwest corner of Central & Buckeye.

How do I make a change to my order?

• Depending on where the order is at in process, we may or may not be able to make changes. If you should need to make a change to your order, please contact us immediately at 800-843-2581 .

Are there order processes that I can use rather than online ordering?

• Orders may also be placed by telephone, fax or e-mail to sales@laneaward.com .
• Engraving will need to be submitted via fax or email.
• Please indicate the product, the product size, color, font, when you need the product, and how you would like it delivered.

What if I need consultation?

• We would be more than happy to assist you in any way possible. Please call us on our toll-free number at 800-843-2581 .