What are your engraving charges?

  • Standard Engraving Charges: $.23 per character
  • Logo Charge: $7.50 per logo, per plaque/award
  • Signature: $4.00 per signature, per plaque/award
  • Laser Setup Charge: $82.50
  • Color Overlay Charge: $2.50 per piece
  • Color Overlay Setup Charge: $50.00 per color
  • Sandetch Setup Charge: $65.00
  • Sandetch Line Change (personalization) Charge: $4.00 per line
  • Colorfill Charge: $7.50 per piece

Please call 800-843-2581 for additional pricing information.

What are your art/graphic charges?

  • There is a one-time art charge to input any new logo into our system.
  • Art charges run $70/hour, with a $15.00 minimum charge.

How should I send you my logo or special artwork?

  • Electronic artwork in EPS (illustrator) vector format is preferred. We can also work with a variety of different file types. Please contact us at 800-843-2581.

May I approve the design layout?

  • Yes, you may approve your layout. We will design your engraving as you indicate or you may supply us with an approximate layout that we will use as a guideline.

How long will it take to get my order?

  • 5-7 Working Days is normal delivery time
  • Turn around time could be longer depending on the complexity or size of the order – please contact us at 800-843-2581 or email us at:info@LaneAward.com
  • If a product is needed sooner rush charges may apply.

What are your shipping terms?

  • We use all types of carriers, including: UPS and Federal Express.
  • Customer will be billed for shipping charges.

What is your cancellation policy?

  • Canceled orders will be billed for expenses incurred. This may include the entire cost of the order depending on the status of the order in the manufacturing process.

What do I do if my order is damaged or incorrect?

  • Items should be checked immediately upon receipt. If damage occurs during shipping, keep the item and ALL of the original packaging and report it to us immediately at 800-843-2581 or email us at: info@LaneAward.com . We will replace damaged items promptly. If we have made an error, it will be re-shipped at our expense. Customer errors will be redone at the customer’s expense.

Will I receive a discount on large quantity orders?

How do I track my order?

Do you have a showroom I may visit?

  • We have the largest showroom in Arizona. Our facility encompasses 18,000 square feet of retail showroom and exciting manufacturing processes.
  • Please contact us at 800-843-2581 or email us at: info@LaneAward.com to set-up a tour of our facility. Let us show you why we are the Authority in Recognition and Achievement and how your company can Experience the Power of Recognition™.
  • We are located at 1118 S. Central Avenue, Phoenix, AZ 85004 – Southwest corner of Central & Buckeye.

How do I make a change to my order?

  • Depending on where the order is at in process, we may or may not be able to make changes. If you should need to make a change to your order, please contact us immediately at 800-843-2581 or email us at: info@LaneAward.com

Are there order processes that I can use rather than online ordering?

  • Orders may also be placed by telephone: 800-843-2581, fax: (602) 254-5489 or email us at: sales@LaneAward.com.
  • Engraving will need to be submitted via fax or email.
  • Please indicate the product, the product size, color, font, when you need the product, and how you would like it delivered.

What if I need consultation?

  • We would be more than happy to assist you in any way possible. Please call us on our toll-free number at 800-843-2581 or email us at: info@LaneAward.com