“You have to say thank you once in a while,” says Sherman Gleekel, Executive Vice President of Grace-Lee Products in Minneapolis.
Grace-Lee has a long-running program both for demonstrating appreciation of its customers, as well as recognizing performance within their own company. The company manufactures a wide range of cleaning products and specialty car wash equipment.
“Each year we give the ‘President’s Achievement Award’ to our top salespeople,” Gleekel says. “We have a beautiful plaque that holds 20 years of names. There’s something about seeing your name engraved and displayed in a way that says ‘this person is the best!’ It makes us proud to have such top rate people. We believe this program instills pride by virtue of our people knowing their efforts are recognized.”
Grace-Lee acknowledges its customers by sending them specialty items such as calendars, key chains, appointment books, candy jars and pens.
“Good customers are the only reason any business is able to succeed. We believe that providing them with small promotional gifts is one way of saying ‘thank you.’ Each year, our customers look forward to receiving the variety of promotional items our sales force distributes.”
“Everybody needs a goal to strive for,” says Larry Zelfer, Phoenix-area Sales Manager for Snap-on Tools. “We have a Dealer of the Month program as well as our annual, year-end awards presentation. We expanded our recognition program a few years ago and it has proven to be extremely successful, because it creates positive competition within our sales force.”
The Snap-on dealers work long hours, driving from account to account in trucks that serve as a showroom for high-quality mechanics’ tools. Zelfer believes that internal company recognition keeps morale, performance, and most importantly, sales, at a high level.
Snap-on Dealer Brent Gillespie joined the company three years ago, and since that time has earned over 110 Snap-on awards.
“It’s always exciting to win these awards because they are presented in recognition of your hard work,” Gillespie says. “It is an incentive to keep you motivated. The awards are usually presented during sales meetings, and when you are among your peers and are chosen as being a leader in top sales performance, it tends to get you pumped up to reach or exceed that level of excellence again.”
U-Haul Corporation was founded in 1945, and now has thousands of dealers spread across the country. Many of these dealers proudly boast a line-up of plaques marking a history of longevity ranging from 5 to 55 years of service with U-Haul.
“These awards are presented for every 5 years of service and they are something anyone would cherish,” says Layton Baker, Vice President of Marketing for Dealers and Centers. “They show that a dealership is a stable business and has provided customer satisfaction over a long period of time-a dealership with whom you can do business confidently.”
Each U-Haul dealer is an independent businessman who often also operates other businesses closely related to the rental trucks and trailers.
“The awards accomplish many things. They keep our name in front of the local community over a long period of time, which in itself is a form of advertising and marketing,” Baker says.
“In addition, we like our dealers and new dealer prospects to feel there’s a lot of support at the corporate headquarters for what they do-to know how much their efforts are recognized and appreciated.
Social Media Reviews
I would like to recognize Alicia for her excellent customer service. Alicia was very quick in responding to my inquiries and questions. I really commend the prompt service provided by Alicia. Great service makes your customers feel that you care about developing a long-term relationship that mean more than just making a sale. Based on my first experience dealing with Lane Award Manufacturing and the excellent service that was provided to me by Alicia, I know I will be utilizing your service in the future and highly recommend potential customers to your company. – Richard, Maricopa County Judicial Branch Security, 2017
Alicia is an outstanding staff member. She was very thorough in taking my order for Patriot Pen Plaques and she was such a personable individual. I was so impressed with her handling Lane’s business. She is a true representative of Lane Awards. I will continue to use Lane Awards with our VFW Auxiliary business in the future and recommend to others to use Lane Awards. Alicia is the best.Thank you for giving me this opportunity to recognize Alicia. – Lois, VFW, 2016
Hi Alicia, Again, thank you and your staff for doing such a great job on the Bus Roadeo trophies. Everyone thought that they looked great- the general managers raved about how nice the trophies turned out. – Susan, Valley Metro, 2016
Dear Lane Award team, it is very useful that you have this designated email address to give praise to helpful members of your staff. I want to leave a very positive review of Michael. He has absolutely gone above and beyond to help us out with our fiber cloth printing. We have decided on a few changes along the way, and he has been friendly and accommodating throughout the process, despite our indecisiveness. I greatly appreciate everything he has done for us, and we’re looking forward to receiving our cloths! – Elise, 2BFueled, 2016
Thank you, Jaime and Alicia, Thank you SO MUCH for helping us with a last-minute request for a custom plaque for Sen. John McCain. Late on Friday night, we learned that Sen. McCain was going to come to St. Mary’s Food Bank for a visit and to deliver his annual donation. When we realized that he and Cindy have been steady supporters for the last 26 years, we felt that one of your custom plaques was the ideal way to show him our appreciation. With just four hours notice, you were able to create this plaque. He was thrilled with this custom, personalized gift. He kept reading it and saying, “thank you – this is so special – thank you.” We are thrilled and honored to be your partner and we THANK YOU for coming through for us! Thanks,– Lisa, St. Mary’s Food Bank Alliance, 2015
Mack,Good afternoon.The plaques are perfect! You all do beautiful work which touches many lives. It is a joy to see the beaming face of a person receiving your “works of art” with their name and accomplishments inscribed on them.Thank you VERY much! It’s fun working with you and everyone at Lane. – Lee, State of AZ HR Manager, 2015
Good Morning Alicia & Team, Thank you for your assistance & great service! We are always treated with excellent customer service by all and appreciate it very much. Best Regards. – Pat, Dress For Success, 2015
Good Morning, I wanted to take a moment to thank Lane Award for great quality products as well as superb customer service. Alicia represents your organization with great care and excellent customer service. I appreciate Alicia’s ability to go the extra mile, during my first visit, I wasn’t sure what type of award would best fit our needs, she patiently walked me thru various styles until we found the perfect glass award. In addition, Alicia was instrumental in keeping me informed and meeting our short deadlines on both of our recent orders.
On behalf of our organization, we commend your team for a job well done. Thanks again. – Betty, DES,2015
The Las Vegas Sales Awards event was great. I wanted to tell you how spectacular the new awards looked this year. I got so many compliments on them and the management group absolutely loved them. Each one was perfect! So, they were a big hit and I just wanted to thank you for your help again this year. – Kathy, Sylvan Learning Centers
A big “thanks” goes to Lane Awards for all of their help and support in working with our company regarding promotional awards. We “appreciate” it! – Duke, Farnam Companies, Inc.
I just picked up the set of bookends and they look awesome- very professional and solid. Rob will like them. Thank you so much for working with me and turning these around for me so quickly! – Jon, Honeywell Aerospace
Tracy in Vegas said the awards arrived yesterday and she took a quick peak and so far they look great. I’m flying out to Vegas on Wednesday next week to set up, so i’ll get to look at them then. Thanks for all your help and hard work on this. It’s much appreciated and as always, it’s a PLEASURE to work with you! – Oneda, Journal Broadcast Group
Your timing was absolutely perfect. I made sure that everyone knew what great lengths you went through to get the replacement to us. I can’t thank you enough for the quick response and “Special Delivery” of the replacement piece. You are the best! – Laura, State Farm Insurance
I just wanted to tell you how thrilled we are with the award. It is absolutely perfect. This is an annual award that we will be doing so I’ll certainly be in touch with you same time next year if not before! – Trish, True West Magazine
The event was great, and the awards were outstanding! Thank you for all the assistance, and for putting up with me. The shirts were a hit, and Bruce has been tasked with going around the staff and identifying who would like to buy shirt. We will place an order next week. I will start work much earlier next time to make it easier for both your organization and mine. – Adam, US Army
Client Award Presentation Photos/Videos
Luis Gonzalez, recipient of the Arizona Diamondbacks ‘Heart of a Champion’ Scholarship – 2016
Valley Metro Celebrates Skills of Operations Staff at Bus Roadeo – 2016
St. Mary’s Food Bank Alliance and Senator John McCain – 2015
Senator John McCain holding his custom award after delivering his annual donation to St. Mary’s Food Bank.
The Phoenix Suns and National Bank of Arizona – 2015
The Phoenix Suns and National Bank of Arizona, the official banking partner of the Suns, announce the Amazing Rewards, Amazing Women program, which will recognize Valley women who go above and beyond to serve their communities. In a halftime ceremony at center court, honorees are presented with a beautiful acrylic award produced by Lane Awards.
Phoenix Children’s Hospital – 2015
Phoenix Children’s Hospital houses the latest in 3-D printing technology. The hospital’s Cardiac 3D Print Lab produces patient specific models for surgical planning, family consultation, and medical education. Over the past three years the lab has produced more than 200 3-D models of hearts for surgical and interventional planning. The lab has also produced models for skeletal structures, blood vessels, ears medical device replicas, and brains for various clinical purposes.
On April 23rd, Phoenix Children’s Hospital held a one-of-a-kind event. The hospital brought together families who were impacted by the care provided by 3D printing. Each family was given a 3-D printed model to celebrate their heart journey. Lane Awards manufactured the custom awards for Phoenix Children’s Hospital.Lane was honored to be a part of this “ground breaking” event.The following video from Channel 12 news tells this amazing story.
For more information on the laboratory or how to donate, please visit Cardiac3DPrintLab.com
Arizona Association of Industries
The Arizona Association of Industries (AAI) is the largest manufacturing/industrial trade association in the state of Arizona. Founded in 1964, AAI is also the state affiliate to the National Association of Manufacturers.
Snap-on wall from Tokyo, Japan
The Snap-on wall from Tokyo, Japan represents 13 years of Lane Manufacturing awards. Each year a particular theme is chosen to be used on the Snap-on Tools award. The theme is the motivating statement that guides all sales personnel for that year and it is also the graphic that is on all promotional merchandise for that calendar year.
The immediate object of the League is to stop, by appeals to reason and conscience and, if necessary, by appeals to law, the defamation of the Jewish people. Its ultimate purpose is to secure justice and fair treatment to all citizens alike and to put an end forever to unjust and unfair discrimination against and ridicule of any sect or body of citizens.